FAQ

Q:How to ship the goods?
A:UPS, DHL, FedEx, EMS, Air Freight and Sea Freight are ok with us.

Q:Are you factory or trading company?
A:We are factory and OEM factory previously and also wholesaler of the whole spare parts of excavator.

Q:How can I pay for the orders?
A:We accept RMB/USD bank transfer, Western Union, T/T, Paypal and Alibaba assurance.

Q:How can you help me if the goods I receive has quality problems
A:We replace them freely during the warranty period and are responsible for all the products we sell.

Q:How many Cat replacement parts can you supply?
A:We can supply +50000 Cat part numbers,mainly for Cat excavators,engines,dozers,wheel loaders,motor graders and off highway truck.

Q:How about your team members?
A:Our team members are mainly from former Caterpillar employee and Cat dealer employee with more than 10 years work experience in Caterpillar or Cat dealer.

Q:Do you have a stable supplier base?
A:We are located in Xuzhou city, where there is a huge Caterpillar excavators facility. So,there is a very strong supplier base
with high quality.

Q:How much for a sample?
A:Please tell me the samples and other details you want, and I will quote you as soon as possible.